After a period of monitoring with no further issues we are confident that this incident is resolved.
Jul 25, 21:24 UTC
We are continuing to route traffic to other PoPs until AWS reports that the issue they are investigating have been resolved. The next update will be posted when a significant change in status occurs.
Jul 25, 19:11 UTC
One of our service providers, AWS, has acknowledged that they are investigating an issue with network connectivity to and from the South America data center (https://status.aws.amazon.com/#SA_block
). We have rerouted Sao Paulo traffic over to other data centers. Latencies and error rates are returning back to normal. We will continue to monitor and share updates.
Jul 25, 18:50 UTC
Clients connecting to Sao Paulo PoP may experience errors and/or elevated latencies. Traffic is actively being routed to other PoPs. We are actively investigating the issue.
Jul 25, 18:20 UTC