All Systems Operational
Realtime Network Operational
Publish/Subscribe Service ? Operational
Storage and Playback Service ? Operational
Stream Controller Service ? Operational
Presence Service ? Operational
Access Manager Service ? Operational
Realtime Analytics Service ? Operational
DNS Service ? Operational
Mobile Push Gateway ? Operational
MQTT Gateway ? Operational
Functions Operational
Functions Service ? Operational
Vault ? Operational
Key Value store ? Operational
Scheduler Service ? Operational
Website and Portals Operational
Website ? Operational
Administration Portal ? Operational
SDK Documentation ? Operational
PubNub Support Portal ? Operational
Points of Presence Operational
North America Points of Presence ? Operational
European Points of Presence ? Operational
Asia Pacific Points of Presence ? Operational
Southern Asia Points of Presence ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Global Publish Latency
Fetching
Global Storage & Playback Latency
Fetching
Global Access Manager Latency
Fetching
Global Presence Latency
Fetching
Global Mobile Push Latency
Fetching
Past Incidents
Feb 28, 2021

No incidents reported today.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Postmortem - Read details
Feb 24, 01:37 UTC
Resolved - The incident has not resurfaced for the past 90 minutes and the cloud provider has declared their incident resolved and we have stop routing around the issue.

We are resolving this issue, and we will follow up with a post-mortem once we have collected and analyzed all the data.

We apologize for the impact this may have had on your service. Please reach out to us by contacting PubNub Support (support@pubnub.com) if you wish to discuss the impact on your service.
Feb 19, 21:33 UTC
Update - All services have been operating as expected since 18:25 UTC (10:25 PST). The underlying cloud provider hardware issue is still occurring and we are continuing to route around these known failures. We will continue to monitor this closely for at least the next 60 minutes before we determine that this incident is resolved.
Feb 19, 20:06 UTC
Monitoring - Currently, there are no known customer issues. The underlying cloud provider hardware issue is still occurring and we are continuing to route around these known failures. We will continue to keep an eye out for new failures and mitigate any issues they may cause.
Feb 19, 18:25 UTC
Investigating - Engineering is still working to resolve the underlying issue. We will continue to provide timely updates to report any changes or progress.
Feb 19, 18:01 UTC
Update - The engineering team has identified an underlying problem with our cloud provider's infrastructure and is taking the necessary steps to mitigate and resolve it as quickly as possible. We have routed around the failed nodes to restore service. We will remain in this posture until the underlying issue is resolved.
Feb 19, 17:09 UTC
Identified - The engineering team has identified the issue and is taking the necessary steps to mitigate and resolve it as quickly as possible. Engineering is currently routing traffic around the affected region.
Feb 19, 17:05 UTC
Investigating - All services are experiencing elevated latencies in the Tokyo PoP starting at approximately 14:20 UTC (06:20 PST). PubNub Technical Staff is investigating and more information will be posted as it becomes available.

If you are experiencing issues that you believe to be related to this incident, please report the details to PubNub Support (support@pubnub.com).
Feb 19, 16:56 UTC
Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.