Resolved -
With no further issues observed for the past 30 minutes, the incident has been resolved. We will follow up soon with a root cause analysis. If you believe you experienced an impact related to this incident, please report it to PubNub Support at support@pubnub.com.
Aug 25, 14:51 UTC
Monitoring -
As of 13:55 UTC, the issue affecting Publish and Subscribe services in the US East PoP has been mitigated. Synthetic monitoring has returned to normal, and no missed messages have been detected.
The incident is currently believed to have been related to a monitoring failure. Further investigation is ongoing, and the service continues to be monitored closely.
Aug 25, 14:10 UTC
Investigating -
As of 12:15 UTC, Users in our US East PoP are currently experiencing an issue with Publish and Subscribe service that is causing some messages to not appear in calls to that service. No errors are being returned from the service, despite messages not being returned correctly. We are investigating the issue.
Aug 25, 13:22 UTC
Completed -
The scheduled maintenance has been completed.
Aug 15, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 05:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 13, 17:04 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 13, 17:03 UTC
Scheduled -
Please be advised of scheduled maintenance for the PubNub Admin Portal on Saturday, August 15, 2026.
Impact: - There will be NO interruption to the Messaging Platform and NO impact on end users. - Admin Portal & Billing: Intermittent availability as we upgrade databases in short 5-10min bursts.
Maintenance Window: - UTC: 5:00 AM - 8:00 AM - EDT(EST): 01:00 AM - 4:00 AM - PDT(PST): 10:00 PM - 01:00 AM (Friday night, August 14)
Security & Status: Follow updates about this maintenance window at status.pubnub.com.
Thank you for your understanding.
Aug 13, 17:00 UTC
Resolved -
From 13:55 to 14:15 UTC, users globally may have experienced errors with failure on Publish, and published messages may not have been received by subscribers. We also experienced errors and failures with PubNub Functions, and delays with Events & Actions during the period. Services have returned to normal and we are actively monitoring.
A root cause analysis will be published in the coming days. If you believe you were impacted and would like to speak with us, please report impact to support@pubnub.com.
Aug 14, 14:29 UTC