PubNub Status

All Systems Operational

Realtime Network Operational

Publish/Subscribe Service Operational

Storage and Playback Service Operational

Stream Controller Service Operational

Presence Service Operational

Access Manager Service Operational

Realtime Analytics Service Operational

DNS Service Operational

Mobile Push Gateway Operational

MQTT Gateway Operational

Functions Operational

Functions Service Operational

Vault Operational

Key Value store Operational

Scheduler Service Operational

Website and Portals Operational

Website Operational

Administration Portal Operational

SDK Documentation Operational

PubNub Support Portal Operational

Points of Presence Operational

North America Points of Presence Operational

European Points of Presence Operational

Asia Pacific Points of Presence Operational

Southern Asia Points of Presence Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Global Publish Latency

Fetching

Global Storage & Playback Latency

Fetching

Global Access Manager Latency

Fetching

Global Presence Latency

Fetching

Global Mobile Push Latency

Fetching

Past Incidents

Feb 28, 2021

No incidents reported today.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

At approximately 14:20 UTC (06:20 PST), all services started to experience elevated latencies in the Tokyo PoP

Postmortem - Read details
Feb 24, 01:37 UTC

Resolved - The incident has not resurfaced for the past 90 minutes and the cloud provider has declared their incident resolved and we have stop routing around the issue.

We are resolving this issue, and we will follow up with a post-mortem once we have collected and analyzed all the data.

We apologize for the impact this may have had on your service. Please reach out to us by contacting PubNub Support (support@pubnub.com) if you wish to discuss the impact on your service.
Feb 19, 21:33 UTC

Update - All services have been operating as expected since 18:25 UTC (10:25 PST). The underlying cloud provider hardware issue is still occurring and we are continuing to route around these known failures. We will continue to monitor this closely for at least the next 60 minutes before we determine that this incident is resolved.
Feb 19, 20:06 UTC

Monitoring - Currently, there are no known customer issues. The underlying cloud provider hardware issue is still occurring and we are continuing to route around these known failures. We will continue to keep an eye out for new failures and mitigate any issues they may cause.
Feb 19, 18:25 UTC

Investigating - Engineering is still working to resolve the underlying issue. We will continue to provide timely updates to report any changes or progress.
Feb 19, 18:01 UTC

Update - The engineering team has identified an underlying problem with our cloud provider's infrastructure and is taking the necessary steps to mitigate and resolve it as quickly as possible. We have routed around the failed nodes to restore service. We will remain in this posture until the underlying issue is resolved.
Feb 19, 17:09 UTC

Identified - The engineering team has identified the issue and is taking the necessary steps to mitigate and resolve it as quickly as possible. Engineering is currently routing traffic around the affected region.
Feb 19, 17:05 UTC

Investigating - All services are experiencing elevated latencies in the Tokyo PoP starting at approximately 14:20 UTC (06:20 PST). PubNub Technical Staff is investigating and more information will be posted as it becomes available.

If you are experiencing issues that you believe to be related to this incident, please report the details to PubNub Support (support@pubnub.com).
Feb 19, 16:56 UTC

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.