All Systems Operational
Realtime Network Operational
Publish/Subscribe Service ? Operational
Storage and Playback Service ? Operational
Stream Controller Service ? Operational
Presence Service ? Operational
Access Manager Service ? Operational
Realtime Analytics Service ? Operational
DNS Service ? Operational
Mobile Push Gateway ? Operational
MQTT Gateway ? Operational
App Context Service ? Operational
Functions Operational
Functions Service ? Operational
Vault ? Operational
Key Value store ? Operational
Scheduler Service ? Operational
Website and Portals Operational
Website ? Operational
Administration Portal ? Operational
SDK Documentation ? Operational
PubNub Support Portal ? Operational
Points of Presence Operational
North America Points of Presence ? Operational
European Points of Presence ? Operational
Asia Pacific Points of Presence ? Operational
Southern Asia Points of Presence ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Global Publish Latency Updated
Fetching
Global Storage & Playback Latency
Fetching
Global Access Manager Latency
Fetching
Global Presence Latency
Fetching
Global Mobile Push Latency
Fetching
Past Incidents
Oct 27, 2024

No incidents reported today.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024
Presence Server Errors and Elevated Latency
Postmortem - Read details
Oct 25, 19:22 UTC
Resolved - Beginning at around 11:00 UTC we observed elevated latency and server errors for our Presence service in all of our server endpoints. The issue has been resolved as of 14:11 UTC. We will continue to monitor the incident to ensure service stability has been fully restored. Your trust is our top priority, and we are committed to ensuring smooth operations.
Oct 24, 14:58 UTC
Monitoring - We have taken effective remediation actions, and our engineers are diligently monitoring the situation to guarantee that stability is fully restored.
Oct 24, 14:11 UTC
Identified - We have successfully identified the issue, and our dedicated engineers are actively working to resolve it. We are seeing positive trends, with both latency and error rates improving significantly.
Oct 24, 13:46 UTC
Update - We are continuing to investigate this issue.
Oct 24, 13:22 UTC
Update - We are continuing to investigate this issue.
Oct 24, 12:37 UTC
Update - We are continuing to investigate this issue.
Oct 24, 12:11 UTC
Investigating - At about 11:00 AM UTC, Presence service started to experience elevated latencies and server errors in all PoPs. PubNub Technical Staff is currently investigating and more updates will follow once available.

If you are experiencing issues and believe them to be related to this incident, please report them to PubNub Support at support@pubnub.com.
Oct 24, 12:01 UTC
Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

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