Elevated API Errors for PubNub Presence

Incident Report for PubNub

Resolved

This incident has been resolved.

Posted Mar 19, 2020 - 21:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results for the next 30 mins.

Posted Mar 19, 2020 - 21:01 UTC

Investigating

A high rate of errors hitting our presence services and some latency and failures hitting external services via Functions XHR calls.

Posted Mar 19, 2020 - 20:58 UTC

This incident affected: Points of Presence (North America Points of Presence, European Points of Presence, Asia Pacific Points of Presence, Southern Asia Points of Presence) and Realtime Network (Presence Service).