Errors and Latency for Presence in FRA and BOM

Incident Report for PubNub

Resolved

This incident has been resolved. If you feel you were impacted, please contact support@pubnub.com.
Posted Oct 22, 2026 - 16:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results. If you were impacted by this issue, or feel you are still being impacted, please reach out to support@pubnub.com.
Posted Oct 22, 2026 - 16:19 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 22, 2026 - 16:12 UTC

Investigating

Users may be experiencing elevated error and latency rates from our Frankfurt and Bombay points-of-presence. We are working on remediation and will update this as we make progress. If you are affected, reach out to support@pubnub.com.
Posted Oct 22, 2026 - 16:02 UTC
This incident affected: Realtime Network (Presence Service).
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