With no further issues observed for the past 30 minutes, the incident has been resolved. We will follow up soon with a root cause analysis. If you believe you experienced an impact related to this incident, please report it to PubNub Support at support@pubnub.com.
Posted Aug 25, 2026 - 14:51 UTC
Monitoring
As of 13:55 UTC, the issue affecting Publish and Subscribe services in the US East PoP has been mitigated. Synthetic monitoring has returned to normal, and no missed messages have been detected.
The incident is currently believed to have been related to a monitoring failure. Further investigation is ongoing, and the service continues to be monitored closely.
Posted Aug 25, 2026 - 14:10 UTC
Investigating
As of 12:15 UTC, Users in our US East PoP are currently experiencing an issue with Publish and Subscribe service that is causing some messages to not appear in calls to that service. No errors are being returned from the service, despite messages not being returned correctly. We are investigating the issue.
Posted Aug 25, 2026 - 13:22 UTC
This incident affected: Realtime Network (Publish/Subscribe Service) and Points of Presence (North America Points of Presence).