On March 10, 2025, we observed elevated latency and errors in the Presence service across our global points of presence from 18:26 to 18:40 UTC and again from 20:05 to 20:27 UTC.
After investigating, we found that a short spike in traffic with an unusual pattern caused a downstream service provider to respond with increased latency, which affected our own response times. While this incident resolved quickly, we are working with the third-party provider to better handle this scenario in the future.