Increased Presence Latency

Incident Report for PubNub

Resolved

This incident has been resolved.

Posted about 1 year ago. Sep 24, 2018 - 18:02 UTC

Monitoring

Errors rates and latencies are now at normal levels. The platform is behaving as expected operationally, and we continue to monitor the incident.

Posted about 1 year ago. Sep 24, 2018 - 17:36 UTC

Update

We are continuing to work on a fix for this issue.

Posted about 1 year ago. Sep 24, 2018 - 17:22 UTC

Identified

Error rates and latencies have significantly decreased. We have identified the issue and are working towards permanent resolution.

Posted about 1 year ago. Sep 24, 2018 - 17:18 UTC

Update

Update: We continue to investigate this issue while deploying mitigation strategies.

Posted about 1 year ago. Sep 24, 2018 - 16:51 UTC

Investigating

We are investigating increased Presence service latency and API error rates.

Posted about 1 year ago. Sep 24, 2018 - 16:21 UTC

This incident affected: Realtime Network (Presence Service).