This incident has been resolved, and we will follow up with a postmortem. If you have questions or concerns, please reach out to support@pubnub.com.
Posted Oct 26, 2026 - 21:55 UTC
Update
We are continuing to monitor for any further issues.
Posted Oct 26, 2026 - 21:17 UTC
Monitoring
A fix for this issue has been implemented and we are monitoring the results. If you feel you have been impacted by this, please reach out to support@pubnub.com.
Posted Oct 26, 2026 - 21:12 UTC
Investigating
Users may be experiencing elevated error and latency rates with the Presence API. We are working on remediation and will update this as we make progress. If you believe you are affected and would like to discuss, please reach out to support@pubnub.com
Posted Oct 26, 2026 - 21:07 UTC
This incident affected: Points of Presence (North America Points of Presence, European Points of Presence, Asia Pacific Points of Presence, Southern Asia Points of Presence) and Realtime Network (Presence Service).