Increased errors observed and resolved

Incident Report for PubNub

Postmortem

Problem Description, Impact, and Resolution

Starting at 16:46 UTC on Nov. 20, 2025, we noticed a small number of errors with the publish API in the North American and Asia Pacific regions. The system automatically recovered with all functionality fully restored by 16:50 UTC on Nov. 20, 2025.

Posted Nov 25, 2025 - 01:22 UTC

Resolved

Increased errors (5XX) observed
On Nov. 20, 2025 between 16:36 UTC and 16:48 UTC, publish and replication errors (5xx) were observed in North American and Asia Pacific regions, and immediately resolved.

Please contact support@pubnub.com if you believe you were impacted by the issue and would like to discuss it with our team.

Posted Nov 20, 2025 - 16:30 UTC